Dynamics 365 Customer Service Insights
Extract insights, metrics and trends, and use virtual agents to quickly resolve support issues
Take informed actions and improve customer service with out-of-the-box information. With innovative AI features and functionalities, you can measure performance over time across all channels, identify growth areas , and improve your productivity.
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Dynamics 365 Customer Service Insights | Features and Functionalities
INCREASE CUSTOMER SATISFACTION
Foster customer loyalty by solving problems that arise before they affect more customers. Get a holistic view of the factors that drive the Customer Satisfaction Score (CSAT) and implement data-driven improvements with AI Insights
INCREASE OPERATIONAL EFFICIENCY
Optimise operations using information gleaned from case resolution, pending case trends and historical comparisons to assess agent performance and business impact. Monitor the volume and issues of incoming support cases to optimise agent productivity.
GET THE FULL PERSPECTIVE
See your customer interaction patterns, agent performance, and customer service operations in dashboards with built-in Artificial Intelligence, Business Intelligence , and Machine Learning features. Discover and share critical information with interactive filters and diagrams.
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