Dynamics 365 Commerce
Unify your sales channels and offer personalised, connected shopping experiences.
Microsoft's solution for businesses seeking comprehensive unified commerce management, both in physical stores and online. It allows you to centralise sales, inventory, customer service and marketing operations on a single platform.
Your solution
Promote unified commerce
Ideal for retail, e-commerce, distribution, and franchise businesses that want to grow steadily, improve their operations, and build customer loyalty.
Key Benefits
By incorporating Dynamics 365 Commerce into your organisation, you will achieve many benefits, including:
Unified omnichannel commerce
Integrate all your sales channels (shop, online, mobile, call centre) and offer a consistent experience.
Centralised management of the retail business
Inventory, prices, promotions, orders, and returns managed from a single system.
Loyalty and personalised experience
Customer segmentation, recommendations and promotions tailored to purchasing behaviour.
How is Artificial Intelligence integrated?
Dynamics 365 Commerce includes advanced AI features that enable you to anticipate behaviour, improve customer service, and personalise the shopping experience:
Personalised product recommendations based on browsing and purchase history.
Predictive analysis of demand and sales by channel.
Microsoft Copilot: Generating product descriptions, promotions, or content for online shops using generative AI.
Why implement Dynamics 365 Commerce with EQM?
We are experts in implementing Microsoft business solutions, which allows us to combine technological capabilities with in-depth knowledge of business processes.
In retail, e-commerce and complex distribution environments, including integrations with marketplaces, payment gateways and ERP.
Ideal for chain stores or expanding businesses.
Ensuring a balance between operations, marketing, customer service, and back office.
Complementary solutions
Other complementary solutions that will boost your business and optimise your processes.
Frequently Asked Questions
The most common questions we receive from companies in your sector about this solution
What is Dynamics 365 Commerce?
It is an omnichannel solution that enables the management of sales, customers, and operations within the retail sector.
Does it integrate with other systems?
Yes, it integrates natively with the Microsoft ecosystem (Dynamics 365, Microsoft 365, Power Platform).
Why should I use Dynamics 365 Commerce?
Because it unifies sales channels and centralises operations, including inventory, promotions, orders, and returns. It enables unified omnichannel commerce and connected shopping experiences.
How does AI help to personalise and anticipate demand?
It includes personalised recommendations based on history, and predictive analysis of demand and sales per channel. Copilot can generate product descriptions and promotions to speed up e-commerce content creation.
Why implement Commerce with EQM?
At EQM, we bring expertise in retail, e-commerce and complex distribution, including integrations with marketplaces, payment gateways and ERP systems. We manage omnichannel and international projects, striking a balance between operations, marketing and back-office functions.
Boost your business with connected, agile and cost-effective technology
With Dynamics 365 Commerce and EQM, your business will be ready to compete in an omnichannel environment, with operational efficiency and experiences that build loyalty.
Request a free, no-obligation consultation, and one of our experts will show you how to adapt this solution to your business model.
Would you like to meet and talk to other companies in the retail or e-commerce sector that have already transformed their business? We can put you in touch with them so you can learn about their real experience with EQM.
Everything you need
You can fill out the following form to request more information, a demonstration of our solutions, or to contact an expert.
