What do we achieve with our Training and Support service?
We help you ensure continuity, autonomy, and efficiency in the use of your ERP and CRM systems, collaboration tools, and cloud platforms.
Trained and autonomous users
Training tailored to each role and real need, with a practical focus and 100% geared towards everyday use.
Ongoing functional and technical support
We resolve incidents and queries and optimise your systems so that they always operate at peak performance.
Post-implantation support
We don't disappear once the project is delivered. We are by your side to evolve with you.
What solutions do we cover?
We offer training and support across the entire Microsoft ecosystem, including:
Why entrust your training and support to EQM?
Who know the tool and understand your business.
In person, online or hybrid, by role or by functional area.
With dedicated equipment, rapid resolution and continuous monitoring.
What can we do for you?
Initial training for key and end users
We train all profiles involved in the use of the solutions, from area managers to operational users.
Advanced training by process or specific requirements
Courses focused on reports, analysis, critical processes, or new features incorporated into the system.
Functional and technical support that evolves
Post-implementation support, answering questions, assistance with improvements or incidents, with guaranteed continuity.
Documentation, manuals, and customised materials
We create guides and materials tailored to your system and processes to ensure your team's autonomy.
Frequently Asked Questions
The most common questions we receive from companies in your sector regarding these EQM services
Why is training key to making technology “actually work”?
Because technology alone does not bring about change. Change happens when people embrace the solution. At EQM, we offer tailored training to help you realise the full potential of the solution.
What do I gain from continuous support beyond issue resolution?
Continuity, autonomy, and efficiency in daily operations. We offer functional and technical support to optimise systems and maintain peak performance, along with genuine post-implementation guidance.
On which technologies does EQM offer training and support?
Across the entire Microsoft ecosystem: Dynamics 365 (ERP/CRM), Microsoft 365 (Teams, SharePoint, Copilot), Power BI, Power Platform, and Azure, as well as bespoke developments.
Can training be role-based and in a hybrid format?
Yes: At EQM, we offer a practical and flexible approach. It can be delivered in person, online or as a hybrid option. We also tailor it by role or functional area to help you get the most out of the system as quickly as possible.
What does the service include in practice?
Initial training for key and end users, and advanced training for specific processes or needs. Additionally, we provide close support with a dedicated team, rapid resolution, and continuous monitoring.
Invest in your team's knowledge and in the continuity of your technology.
With EQM, you're not just implementing technology: you're ensuring that your team understands it, uses it, and makes it their own. And you have the support of a team that responds when you need it most.
Request a free, no-obligation consultation and discover how to improve user training and receive tailored support.
Would you like to hear from companies that have already placed their trust in our training and support service? We can put you in touch with them so you can learn about their real-life experience with EQM.
Everything you need
You can fill out the following form to request more information, a demonstration of our solutions, or to contact an expert.
