Dynamics 365 Customer Service
It offers exceptional, personalised and responsive customer service.
The Microsoft solution designed to enable businesses to deliver faster, more efficient, and experience-focused customer service.
Your solution
Transform customer service
Centralise case management, automate repetitive processes, and enable your agents to respond more quickly and knowledgeably, on any channel and from anywhere.
Ideal for organisations that want to raise their level of customer service, build user loyalty and resolve incidents more intelligently.
Key Benefits
By incorporating Dynamics 365 Customer Service into your organisation, you will achieve many benefits, including:
Centralised omnichannel customer service
Manage all channels (telephone, email, chat, social media) from a single connected platform.
Faster and more efficient resolution
Automated responses, quick access to customer history, and intelligent workflows.
More satisfied and loyal customers
Greater personalisation, proactive case tracking, and continuous improvement based on real data.
How is Artificial Intelligence integrated?
Dynamics 365 Customer Service enhances customer service with advanced AI capabilities:
Intelligent routing of cases to the most suitable agent based on workload, experience, and type of query.
Real-time suggestions during conversations with customers, based on AI and knowledge base.
Chatbots and virtual agents with Power Virtual Agents, available 24/7 to answer frequently asked questions or initiate processes.
Microsoft Copilot: A generative AI-based assistant that helps agents draft responses, summarise conversations, and resolve cases faster.
Why implement Dynamics 365 Customer Service with EQM?
We are experts in implementing Microsoft business solutions, which allows us to combine technological capabilities with in-depth knowledge of business processes.
In complex customer service projects. Integrating channels, CRM, databases, and internal processes.
In sectors with high service demands: distribution, manufacturing, automotive, and services.
With genuine support in the continuous improvement of after-sales service.
Complementary solutions
Other complementary solutions that will boost your business and optimise your processes.
Frequently Asked Questions
The most common questions we receive from companies in your sector about this solution
How can I centralise case management to ensure no issues are lost?
Dynamics 365 Customer Service centralises case management and automates repetitive processes. This allows the team to provide support with greater agility and knowledge, preventing information dispersal.
Why should I move to the cloud?
The public cloud offers cost-effectiveness and scalability, along with better accessibility and mobility. It expands security and compliance options and accelerates the adoption of new technologies.
Why should I use Dynamics 365 Customer Service?
Because it centralises case management, automates repetitive processes, and enables omnichannel support from a single platform. This improves response speed and the overall customer experience.
How is AI integrated to resolve issues faster?
It includes intelligent case routing, real-time AI-based suggestions, and 24/7 chatbots/virtual agents. Copilot assists in drafting and summarising conversations.
Why implement Customer Service with EQM?
At EQM, we bring expertise in complex projects, integrating channels, CRM systems, databases and internal processes. We also specialise in demanding service sectors and provide support for continuous improvement.
Become a company that puts the customer at the centre
Transform your customer service with Microsoft technology and EQM's industry expertise. Resolve issues faster, build greater loyalty, and turn experience into a competitive advantage.
Request a free, no-obligation consultation, and one of our experts will help you identify opportunities to improve your customer service with Dynamics 365.
Would you like to hear from other companies already using this solution? We can put you in touch with them so you can find out about their real-life experience with EQM.
Everything you need
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