---
title: "What is Dynamics 365?"
description: "Microsoft Dynamics 365. Microsoft's intelligent cloud to turn processes into real growth. Dynamics 365 is Microsoft's suite of business applications that unifies CRM and ERP on a single cloud platform..."
url: https://www.enterpriseqm.com/en/what-is-dynamics-365/
date: 2025-09-27
modified: 2025-10-28
author: "orey"
image: https://www.enterpriseqm.com/xen_media/Dynamics-365.png
type: page
lang: en
---

# What is Dynamics 365?

# *Microsoft Dynamics 365*

Microsoft's intelligent cloud to turn processes into real growth

Dynamics 365 is Microsoft's suite of business applications that unifies **CRM** and **ERP** on a single cloud platform. It connects data, people, and processes so you can make decisions with AI, automate critical tasks, and scale your business with confidence and agility.

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![Dynamics 365](https://www.enterpriseqm.com/xen_media/poster-que-es-dynamics-365.webp)

## *Dynamics 365* Solutions

Everything you need, perfectly integrated and ready to grow

### Customer relationship management (CRM)

**Sales:** Opportunity management, sales forecasting, and commercial productivity with AI.

**Customer Service**: Omnichannel customer service, self-service, and knowledge base.

**Field Service**: Field technical service, planning, and proactive maintenance.

**Customer Insights (Data & Journeys)**: Segmentation, campaign orchestration, and CDP for 1:1 experiences.

**Customer Voice**: Real-time surveys and feedback.

### Operations and finance (ERP)

**Finance:** Global financial management, faster closing and compliance.

**Supply Chain Management:** Connected planning, manufacturing, warehousing, and logistics.

**Commerce:** Unified retail and e-commerce (POS, promotions, inventory).

**Project Operations:** From pre-sales to invoicing in service projects.

**Business Central:** All-in-one ERP for SMEs: finance, purchasing, inventory, projects, and sales.

### Industry, safety and added value

**Fraud Protection:** Payment and identity protection with AI.

**Remote Assist & Guides (MR):** Support and training with mixed reality (HoloLens/AR).

### Powered by Microsoft Cloud

Integración nativa con** Microsoft 365**, **Teams**, **Power Platform** (Power BI, Power Apps, Power Automate, Copilot Studio) y** Azure**.

Application availability may vary by region and licensing. We help you select the optimal combination for your needs.

## *Benefits* for your organisation

Measurable results, not just functionality

**360º visibility of the business:** unifies customer, sales, operations and financial data.

**Faster decisions:** analytics and Copilot with actionable recommendations.

**Automated processes:** fewer manual tasks, fewer errors, greater productivity.

**Scalability and security:** Microsoft cloud architecture with regulatory compliance.

**Superior customer experiences:** personalisation, omnichannel and minimal response times.

**Accelerated time-to-value:** ready-to-use templates, best practices, and connectors.

**Optimised total cost:** modular licences, pay-per-use and reduced IT workload.

![IA integración](https://www.enterpriseqm.com/xen_media/ia-integration.avif)

## Why implement *Dynamics 365* with *EQM*?

We specialise in transforming processes into competitive advantages:

**Experts in Microsoft Dynamics 365 and Modern Work: **in-depth knowledge of **CRM**, **ERP**, and **Power Platform** for high-impact projects.

**Value-oriented implementation methodology:** discovery, agile design, rapid pilots, and wave deployments with clear KPIs.

**Real sectorisation:** templates and accelerators for manufacturing, distribution, retail, professional services, and SMEs.

**Seamless integrations:** we connect Dynamics 365 with your systems (commerce, logistics, banking, legacy) and with Microsoft 365/Teams.

**Data governance and security:** data model design, quality, privacy, and compliance from day one.

**Adoption and cultural change: **enablement plan for users, training, and ongoing support.

**Support and evolution: **AMS, functional roadmap, and exploitation of new **Copilot** and generative **AI capabilities**.

With EQM, each iteration delivers tangible value: productivity, savings, and better decisions.

## Let's take the next step: *from idea to return*

At EQM, we help you implement Dynamics 365 with assurance, experience and industry insight.

**Request a free, no-obligation consultation**, and one of our experts will assess your current situation to design a tailor-made proposal.

**Would you like to meet and talk to other companies in the industrial or logistics sector that already use this solution?** We can put you in touch with them so you can learn about their real experience with EQM.

[More info](#modal-lead)

[Contact an expert](#modal-lead)

### Everything you need

You can fill out the following form to request more information, a demonstration of our solutions, or to contact an expert.

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