--- title: "Dynamics 365 Commerce" description: "Dynamics 365 Commerce. Unify your sales channels and offer personalised, connected shopping experiences. Microsoft's solution for businesses seeking comprehensive unified commerce management, both in..." url: https://www.enterpriseqm.com/en/solutions/dynamics365-commerce/ date: 2025-09-29 modified: 2026-05-08 author: "orey" image: https://www.enterpriseqm.com/xen_media/poster-Dynamics-365-Commerce_EN.webp type: solucion lang: en --- # Dynamics 365 Commerce # *Dynamics 365 Commerce* Unify your sales channels and offer personalised, connected shopping experiences. Microsoft's solution for businesses seeking comprehensive unified commerce management, both in physical stores and online. It allows you to centralise sales, inventory, customer service and marketing operations on a single platform. [More info](#modal-lead) [Contact an expert](#modal-lead) ![Dynamics 365 Commerce](https://www.enterpriseqm.com/xen_media/poster-Dynamics-365-Commerce_EN.webp) Your solution ## Promote *unified commerce* Ideal for retail, e-commerce, distribution, and franchise businesses that want to grow steadily, improve their operations, and build customer loyalty. ## Key Benefits By incorporating **Dynamics 365 Commerce** into your organisation, you will achieve many benefits, including: ### Unified omnichannel commerce Integrate all your sales channels (shop, online, mobile, call centre) and offer a consistent experience. ![Comercio unificado omnicanal](https://www.enterpriseqm.com/xen_media/ss-comm_omnicanal.jpg) ### Centralised management of the retail business Inventory, prices, promotions, orders, and returns managed from a single system. ![Gestión centralizada](https://www.enterpriseqm.com/xen_media/ss-comm_gestion.jpg) ### Loyalty and personalised experience Customer segmentation, recommendations and promotions tailored to purchasing behaviour. ![Fidelización](https://www.enterpriseqm.com/xen_media/ss-comm_fidelizacion.jpg) ![IA integración](https://www.enterpriseqm.com/xen_media/ia-integration.avif) ## How is *Artificial Intelligence* integrated? Dynamics 365 Commerce includes advanced AI features that enable you to **anticipate behaviour, improve customer service, and personalise the shopping experience**: **Personalised product recommendations** based on browsing and purchase history. **Predictive analysis** of demand and sales **by channel**. **Microsoft Copilot**: Generating product descriptions, promotions, or content for online shops using generative AI. ## Why implement Dynamics 365 Commerce with *EQM*? We are experts in implementing Microsoft business solutions, which allows us to combine technological capabilities with in-depth knowledge of business processes. [More info](#modal-lead) ### Experience In retail, e-commerce and complex distribution environments, including integrations with marketplaces, payment gateways and ERP. ### Omnichannel and international projects Ideal for chain stores or expanding businesses. ### Functional + technological approach Ensuring a balance between operations, marketing, customer service, and back office. ## Complementary solutions Other complementary solutions that will boost your business and optimise your processes. ### Dynamics 365 Customer Insights Create personalised customer experiences with data and intelligent segmentation. [More info](https://www.enterpriseqm.com/en/soluciones/dynamics365-customer-insights/) ### Power BI for retail KPIs for sales, conversion, turnover, margins, and performance by store or channel. [More info](https://www.enterpriseqm.com/en/soluciones/analytics/) ### Dynamics 365 Finance To manage invoicing, quotations, margins, and operating costs in an integrated manner. [More info](http://en/soluciones/dynamics365-finance/) ## Frequently *Asked Questions* The most common questions we receive from companies in your sector about this solution What is Dynamics 365 Commerce? It is an omnichannel solution that enables the management of sales, customers, and operations within the retail sector. Does it integrate with other systems? Yes, it integrates natively with the Microsoft ecosystem (Dynamics 365, Microsoft 365, Power Platform). Why should I use Dynamics 365 Commerce? Because it unifies sales channels and centralises operations, including inventory, promotions, orders, and returns. It enables unified omnichannel commerce and connected shopping experiences. How does AI help to personalise and anticipate demand? It includes personalised recommendations based on history, and predictive analysis of demand and sales per channel. Copilot can generate product descriptions and promotions to speed up e-commerce content creation. Why implement Commerce with EQM? At EQM, we bring expertise in retail, e-commerce and complex distribution, including integrations with marketplaces, payment gateways and ERP systems. We manage omnichannel and international projects, striking a balance between operations, marketing and back-office functions. ## Boost your business with *connected*, *agile* and *cost-effective* technology With Dynamics 365 Commerce and EQM, your business will be ready to compete in an omnichannel environment, with operational efficiency and experiences that build loyalty. **Request a free, no-obligation consultation**, and one of our experts will show you how to adapt this solution to your business model. **Would you like to meet and talk to other companies in the retail or e-commerce sector that have already transformed their business?** We can put you in touch with them so you can learn about their real experience with EQM. [More info](#modal-lead) [Contact an expert](#modal-lead) ### Everything you need You can fill out the following form to request more information, a demonstration of our solutions, or to contact an expert. legal-acceptanceBy submitting this form, I confirm that I have read and accept the [Privacy Policy](/en/privacy-policy) Send ### Thank you for your message. We will contact you as soon as possible!