ENTERPRISE QUALITY MANAGEMENT, S.L. (Hereinafter EQM) expresses its respect to and compliance with the provisions contained in Law 15/1999 dated December 13 relating to protection of personal data and concordant rules. Therefore it informs the customers of its data protection policy so that the customers can freely decide whether or not to provide their personal data to EQM.
EQM is committed to developing long-term relationships based on trust. Thus, EQM will do everything possible to ensure that their right to privacy is maintained and protected. This website is directed to persons above 18 years of age.
Data collection by EQM
EQM may request or collect personal information from online customers in several ways, including online forms for ordering products or services and other applications in which customers are invited to provide such information.
EQM informs customers that the personal data provided in the registration form and any other information that the customer may provide in the future within the framework of their relationship with EQM may be included in their personal files.
Like most websites, EQM uses log files. This information may include IP addresses, browser type, internet service provider (ISP), input/output, platform type, date and time stamp and number of clicks to analyze trends, administer the site, track customer movements in entirety and gather broad demographic information for aggregate use. In any case, any information stored in log files, including but not limited to IP addresses, relates to personal information to identify a person.
Voluntary and mandatory data
Except in fields where the contrary is expressly determined, answers to questions about personal data are voluntary, without the lack of answer to these questions; it implies a decline in the quality of the services that the client may request. Failure to complete the obligatory fields or providing incorrect data will make it impossible for EQM to provide the services requested.
Intended use of the data
These files have the following purposes:
- Manage, administer and provide the services requested of EQM;
- Facilitate the implementation and execution of the contractual relationship;
- Realizing, where appropriate, management of receipts and payments for services, even when the relationship has ended;
- Better understand their tastes and adapt services as per their preferences and needs;
- To offer new products, services, special offers or updates;
- Send own or third party advertising to customers who consent to receive the same;
- Studies on the effectiveness, marketing, advertising and sales of the website.
Destination of collected data
The recipients of the information collected will exclusively be the employees of EQM or providers of services to the entity (including, where appropriate, its own subsidiaries or affiliates).
After the end of the contractual relationship with the aforementioned service provider, they will return or destroy the data of the customers that they had access to during servicing.
Transfer of information
EQM will not share customer data with any third parties, unless the customer specifically authorizes such transfer.
EQM may assign aggregated and anonymous data based on information collected from customers to investors or potential partners. In such cases, only statistical information will be provided and the information that could identify an individual will remain absolutely confidential. If EQM is sold, the customer information collected may be provided to new owners.
Once you have registered a domain name, relevant customer information will be provided to Whois as well as national and international data records. You can access these databases from anywhere in the world. For example, to register a .com domain some personal data must be provided to the Red.es Public Enterprise. Also this information is available from anywhere in the world and is public on the website https://www.nic.es.
Special offers and updates
Customers of EQM may occasionally receive information on products, services, special offers and possibly a newsletter. As a sign of respect for the privacy of its customers, EQM offers the possibility of not receiving such communications by indicating their option in the control panel space designated for newsletter configuration or by sending an e-mail to email@example.com
Ads about services
In rare cases, it may be necessary to send out a strictly service related announcement if, for example, a service is temporarily suspended due to maintenance reasons. Generally the customers may not oppose receiving such communications, but it can be deactivated from their control panel. In any case, these communications shall not be commercial in nature.
Please note that EQM may disclose personal data to the competent authorities when legally required.
After the end of the contractual relationship with the client, EQM reserves the right to retain required customer data till as much time as necessary to fulfill its legal obligations. During that time, the personal data will remain locked and will not be used for any purpose other than that mentioned above or for billing or collection of outstanding invoices. Upon completion of the legal deadlines, the data will be deleted.
EQM maintains personal data protection levels in accordance with current regulations on security measures, and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of data provided to EQM by the client. Nevertheless, EQM cannot guarantee absolute data security. Any other particularly sensitive client information, such as payment details collected for commercial transactions, is encrypted before being transmitted to EQM.
Responsibility of the Customer
The customer is responsible for the security of their Customer Identification Number and passwords. You should save them in a safe place and not share them with anyone.
Always remember to log out at the end of a session to ensure that others cannot access your personal data. Take this precaution not only when you are using a public computer like in a library or an Internet cafe, but also when using your private computer at home.
Rights of the Customer
The customers will be able to exercise their rights of access, rectification, deletion and opposition, by requesting through any means, providing proof of delivery and receipt and sending a copy of their ID or equivalent document. To exercise you rights, you may write to the following postal address of EQM. At any time Customer may also revoke, without retroactive effect, consent to the processing of data.
- Company: ENTERPRISE QUALITY MANAGEMENT, SL
- Heading: DATA PROTECTION
- Address: C/Montserrat Roig 38-40 — PI Pedrosa · 08908 Hospitalet de Llobregat (Barcelona)
- Phone: 902 102 157
You can also do it by sending an e-mail to the address: firstname.lastname@example.org
The customer’s consent is needed to authorize EQM to integrate personal data files and use them for the purposes set out in this policy.